Guest Instructions

 

Check in:

Check in time is 3pm onwards. We will make every effort to prepare the room and make it completely ready for our guests before their arrival. When arriving at the car park. Please park your car in the car park, and follow the room sign to your room. The key should be either in the door or inside the room.

Check out:

Check out time is strictly 11am. Please kindly help to turn off all appliances and lights, then leave the key in the door. If you happen to leave any personal belongings in the room, please contact us to arrange the postage or pick up.

Parking:

Due to limited parking space, only one car is allowed per cottage/suite unless it has additional bedroom. Reception will provide parking instruction on the day of check in. Additional car park must be arranged by reception before arrival. Parking on a space which does not belongs to your room without permit may attract $50 penalty.

If Candlewick Cottage guests need more than one parking space, additional two parking slots can be found at the rear of the Candlewick Cottage. Drive up the unpaved road Fraser road Mt Dandenong, and park in front of the rear door of Candlewick Cottage.

Pets:

To minimise the impact to other guests and reduce the concern of allergy and hygiene, pets are not allowed in any of our premises.

WIFI access:

We have free wifi access for guest with name "Observatory 2.4GHz", password is “cottages”. The internet speed is relatively slow due to the distance from the ADSL exchange, and NBN not available here.

 

Direction to the room:

 

Windsong Cottage: From the car park, walk up few stairs to the most left entrance, then follow the sign, the cottage will be on your right hand side.

 

Ironbark Cottage: From the car park, walk up few stairs to the most left entrance, then follow the sign, the cottage will be on your left hand side.

Owls Croft: Head back down the driveway. The entrance to the Owls Croft is at the middle of the driveway on your right hand side. Then follow the path to your cottages.

Candlewick Suite: When you face the reception. Candlewick Suite is on the right side of the main building. Please park your car right in front of your door.

Candlewick Cottage: When you face the reception. Candlewick Cottage is on the left side of the main building. If Candlewick Cottage guests need more than one parking space, additional two parking slots can be found at the rear of the Candlewick Cottage. Drive up the unpaved road Fraser road Mt Dandenong, and park in front of the rear door of Candlewick Cottage.